Our policies, made clear.

1. Information We Collect

Glamour Galore may collect information that you provide directly to us when you use our website, create an account, place an order, contact customer support or otherwise interact with our services.

Personal Information

• Full name
• Email address
• Telephone or mobile number
• Billing and delivery address
• Account login information
• Order and purchase history
• Preferences and information you provide to us

Order Information

• Products purchased
• Quantity and order value
• Order number and date
• Delivery information
• Payment status
• Cancellation, return and refund information

Technical Information

We may automatically receive certain technical information when you use our website, including your IP address, browser type, device type, operating system, pages visited, approximate usage information and related technical data.

2. How We Use Your Information

We may use collected information to:

• Process and manage your orders.
• Process payments through authorised payment providers.
• Arrange product delivery.
• Provide customer support.
• Process cancellations, returns, exchanges and refunds.
• Manage customer accounts.
• Improve our website, products and services.
• Prevent fraud, abuse and unauthorised activity.
• Maintain website security.
• Send transactional communications.
• Send marketing communications where permitted.
• Comply with applicable legal and regulatory requirements.

3. Payment Information

Payments may be processed through third-party payment providers. Glamour Galore does not intentionally store complete payment-card details on its own systems unless specifically stated and lawfully required.

Payment providers may process payment information in accordance with their own privacy policies and security procedures.

4. Cookies and Similar Technologies

Glamour Galore may use cookies and similar technologies to help operate the website, remember preferences, understand website usage, improve functionality and support security.

Some website features may not operate correctly if certain cookies are disabled.

5. When We Share Information

We may share relevant information with trusted service providers where necessary to operate our business. These may include:

• Payment processors
• Delivery and logistics providers
• Website hosting providers
• Technology and software providers
• Communication providers
• Analytics and security providers
• Professional advisers

Information may also be disclosed where required by law, legal process, regulatory authorities or to protect the rights, property and security of Glamour Galore, our customers or others.

6. Marketing Communications

Where permitted, Glamour Galore may send promotional messages about products, offers, discounts and other updates.

You may opt out of marketing communications at any time. Transactional messages relating to your orders, payments, delivery or account may still be sent where necessary.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.

9. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Opt out of marketing communications.

These rights may be subject to legal limitations and applicable exemptions.

10. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

11. Third-Party Websites

Our website may contain links or integrations to third-party websites and services. Glamour Galore is not responsible for the privacy practices of independent third parties.

Customers should review the privacy policies of those third-party services before providing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations or applicable legal requirements.

The updated version will be made available on this page with the applicable update date.

1. Order Cancellation

Customers may request cancellation of an order before the order has been processed for dispatch.

Once an order has been processed, packaged or handed over to a delivery provider, cancellation may no longer be possible.

Where an order has already been dispatched, it generally cannot be cancelled through the website. Refusal or failure to receive the order may result in applicable delivery, return-to-sender or other reasonable costs, subject to applicable law.

2. Change-of-Mind Purchases

Unless otherwise required by applicable law or expressly stated for a particular product, Glamour Galore generally does not accept returns simply because a customer:

• No longer wants the product.
• Changed their mind after purchase.
• Found the product cheaper elsewhere.
• Ordered the wrong size or variant.
• Ordered the wrong product.

3. Eligible Returns

A return request may be considered where the product:

• Arrives damaged.
• Has a material defect.
• Is materially different from what was ordered.
• Is the wrong product supplied by Glamour Galore.

All return requests are subject to verification and applicable product-specific conditions.

4. Reporting a Problem — 48 Hours

Customers should contact Glamour Galore within 48 hours of receiving the order if the product is damaged, defective, incorrect or materially different from the order.

Customers may be required to provide:

• Order number
• Customer name
• Phone number
• Description of the issue
• Clear photographs or video
• Other information reasonably requested for verification

Requests submitted after this period may not be accepted, except where an applicable legal requirement provides otherwise or Glamour Galore agrees to an exception.

5. Condition of Returned Products

Unless the product is being returned because it is defective, damaged or incorrectly supplied, eligible returned products should generally be:

• Unused and unworn.
• Unwashed and unaltered.
• In their original condition.
• Returned with original packaging where applicable.
• Returned with tags, accessories and components where applicable.

Glamour Galore may refuse a return where a product has been used, damaged, altered, washed, worn or returned incomplete, except where applicable law requires otherwise.

6. Non-Returnable Products

Depending on the nature of the products sold by Glamour Galore, certain products may not be eligible for return, including where applicable:

• Personal-care or hygiene-sensitive products.
• Opened or used products.
• Customised or personalised products.
• Made-to-order or specially prepared products.
• Products damaged through customer misuse.
• Products missing required tags, seals or packaging.
• Products clearly marked as final sale or clearance.

These exclusions do not remove or restrict any mandatory consumer rights that cannot legally be excluded.

7. Wrong Product Supplied

If Glamour Galore sends an incorrect product, please contact us within 48 hours of delivery with your order details and supporting photographs or video.

Following verification, Glamour Galore may provide an appropriate replacement, exchange, refund or other reasonable resolution depending on the circumstances and applicable law.

8. Damaged Products

Customers should inspect their order as soon as reasonably possible after delivery.

If an item appears damaged, please provide clear photographs or video of the product and, where relevant, the packaging. Glamour Galore may request additional information or verification from the delivery provider.

9. Incorrect Customer Information

Customers are responsible for providing accurate information when placing an order, including:

• Correct name.
• Correct phone number.
• Complete delivery address.
• Correct product.
• Correct size, colour or variant where applicable.
• Correct quantity.

Glamour Galore is not responsible for failed deliveries, delays or additional costs resulting from incorrect, incomplete or outdated information supplied by the customer.

Where redelivery is possible, additional delivery charges may apply.

10. Delivery Delays

Delivery times may be affected by location, traffic, weather, public holidays, security conditions, delivery provider operations or other circumstances outside the reasonable control of Glamour Galore.

A delivery delay does not automatically constitute a cancellation or refund entitlement unless required by applicable law or otherwise agreed by Glamour Galore.

11. Refunds

Where a refund is approved, the amount and applicable refund method will be communicated to the customer.

Refund treatment may depend on the reason for the refund, product condition, delivery charges, payment-processing arrangements, third-party provider policies and applicable law.

Where the issue is attributable to Glamour Galore, reasonable arrangements will be made in accordance with the circumstances and applicable law.

12. Delivery Charges

Original delivery charges may not automatically be refundable where a customer cancels after dispatch, refuses delivery, provides incorrect delivery information or causes a failed delivery attempt.

Where Glamour Galore is responsible for supplying the wrong product or a qualifying defective product, the treatment of delivery charges will be determined based on the circumstances and applicable law.

13. Refund Processing Time

Approved refunds will be initiated within a reasonable period after the relevant verification process has been completed.

The time required for the refunded amount to appear in the customer's account may depend on the bank, card provider or payment service provider and may therefore be outside the direct control of Glamour Galore.

14. Exchanges

Exchanges may be available depending on product availability and the circumstances of the request.

Where the requested replacement is unavailable, Glamour Galore may offer an alternative resolution or refund where appropriate.

Where applicable, price differences between products may need to be settled.

15. Promotional and Discounted Orders

Products purchased during promotions, discounts or special sales may be subject to specific return or exchange conditions communicated during the promotion or checkout process.

Promotional pricing does not remove any mandatory rights provided under applicable law.

16. Failed or Unclaimed Deliveries

Where a delivery cannot be completed because the customer is unavailable, refuses the order, provides incorrect information or otherwise prevents delivery, the delivery provider may return the order to Glamour Galore.

Redelivery may require an additional delivery charge. Repeated failed deliveries may also result in additional order verification or restrictions on certain payment methods, where reasonably necessary.

17. Fraudulent or Abusive Return Requests

Glamour Galore reserves the right to investigate suspicious or potentially abusive return and refund activity, including false damage claims, false delivery claims, repeated refund abuse or other attempts to misuse the returns process.

Where permitted by law, Glamour Galore may restrict future transactions or take other reasonable measures to protect the business and its customers.

18. Return Shipping

Responsibility for return delivery costs depends on the reason for the return.

Where Glamour Galore supplied the wrong product or a qualifying defect is verified, reasonable return arrangements may be provided.

For other returns that Glamour Galore agrees to accept, the customer may be responsible for return delivery costs.

19. How to Request a Return or Cancellation

Contact Glamour Galore through the official customer support channel and provide:

• Order Number
• Customer Name
• Phone Number
• Reason for the request
• Description of the issue
• Photographs or video where relevant

20. Return Approval

Glamour Galore reviews return requests individually. Factors considered may include the reason for the request, product condition, order records, evidence provided, availability of replacement products and applicable law.

A request submitted by a customer is therefore not itself an automatic approval of a return, replacement or refund.

21. Policy Exceptions

Glamour Galore may, at its discretion, consider exceptional circumstances and provide a resolution outside the standard policy where appropriate.

Providing an exception in one situation does not create an obligation to provide the same exception in future cases.

22. Consumer Rights

Nothing in this policy is intended to remove, restrict or override any consumer right or legal protection that cannot lawfully be excluded or restricted.

Where applicable law provides a mandatory right that conflicts with this policy, the applicable law will prevail.

23. Changes to This Policy

Glamour Galore may update this policy from time to time to reflect changes in products, business operations, delivery arrangements, payment systems or applicable law.

The latest version will be published on this page.